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How ServiceNow delivers high-performance business services with AIOps

How ServiceNow delivers high-performance business services with AIOps

Published By: Research Desk Released: Nov 20, 2019

Digital transformation demands unprecedented business service quality As digital transformation accelerates, organizations are becoming increasingly dependent on IT. More than ever before, applications and business services need to deliver performance and high availability. Service degradations and outages have an enormous and unacceptable business impact, compromising customer engagement, business operations, and revenue generation.

IT operations is on the frontline of digital transformation, tasked with the job of meeting demanding availability and performance SLAs for an increasing number of applications and business services. At the same time, IT operations is expected to be an equal partner in business innovation, imposing additional demands on its time. And, IT operations is often asked to do this without growing budgets or resources. It’s not just about adding more applications and business services. These services are also becoming more distributed and interconnected, leading to an explosion in the amount of data and resources to be managed, increasing management complexity. For example, containerized cloud-based architectures create a significant increase in event volumes, leaving already overloaded IT operations teams drowning in event noise.