Cost Management Whitepapers

This white paper highlights how using AI capabilities to deliver agent guidance in real-time helps contact centres maximise agent performance and reduce costs....

Market uncertainty and the recent rapid move to remote working has led to an even greater reliance on the instant availability of IT resources enabled by the cloud. Although vital, the added cost mana...

$3.4 BILLION OF TECH-ENABLED SAVINGS What’s $6.12 to you? A fast food meal? A pair of dry-cleaned pants? In the airline industry, that’s the net profit per passenger. It’s a time of razor-thi...

Having to make big decisions on behalf of your entire business can be intimidating — as marketers, sometimes we’d rather choose to play it safe and see what unfolds naturally, instead of risking t...

Drivers, routes, paperwork, compliance and maintenance tasks all have to be managed effectively for your fleet to function efficiently. It’s a big job on top of everything else you do. You’re gett...

Ponemon Institute surveyed 569 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. The survey identifie...

It took 26 years for the Commerce Clause to catch up with ecommerce. On June 21, 2018, the Supreme Court ruled in the case of South Dakota v. Wayfair, giving way for states to impose sales tax on remo...

Cardtronics would like to share with you an exclusive report, That explains how prepaid cards – best known for gifting – have quickly been adopted for such diverse purposes as payroll, government-...

American Banker would like to share with you an exclusive report sponsored by Cardtronics, That explains how the societal digital revolution that is underway has spawned a pivotal transformation in ou...

Learn how gaining complete portfolio and financial visibility with IT Business Management can help put you in the driver's seat to manage change and speed innovation....