It’s always been a challenge for contact center leaders to hire and retain the right people to ensure every customer call is answered in a timely manner.
But times are changing and a new generation of voice assistants is promising higher call containment, better customer experiences and a higher degree of control than ever before.
But choosing the right solution eliminates these risks. In this guide, we will:
- Uncover the different types of voice AI solutions available
- Explore how contact center heroes are creating value with voice assistants
- Consider what a voice assistant should be capable of
- Give you a definitive checklist for customer-led voice assistants