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The Ultimate Guide to AI in Customer Service

The Ultimate Guide to AI in Customer Service

Freshworks
Published By: Research Desk Released: Nov 13, 2020

Did you know that 41% of consumers see no value in interacting with chatbots?

While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven strategy and poor implementation can often hinder the benefits that you can gain from it. Download this guide to understand

  • The right way to implement AI across the customer journey
  • Use cases for AI in predictive service and self-service
  • Using AI to assist service reps in real-time
  • Pitfalls to avoid while implementing AI