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Transformation through ServiceNow Automation

Transformation through ServiceNow Automation

Published By: Research Desk Released: Nov 19, 2021

Howmet Aerospace was formed as the result of the separation of Arconic, Inc. The company was already

transitioning its service desk environment to ServiceNow, managed and delivered by Fujitsu. Now, thousands of users enjoy more intuitive, responsive, and automated support, leading to a reduction in tickets and in-call handling times, courtesy of Fujitsu’s strategic management of the service desk. At the same time, Fujitsu’s Richardson GDC ensures compliance with ITAR regulations.