• Atlassian Corporation Plc became the most recent technology company to incorporate generative artificial intelligence capabilities into its flagship collaborative software offerings.
  • The ability of Atlassian Intelligence to translate natural language queries into Atlassian’s Jira Query Language is yet another interesting feature that should prove useful to developers.

Atlassian Corporation Plc is the latest technology business to include generative artificial intelligence capabilities in its core collaborative software solutions.

The new technology, Atlassian Intelligence, is partially based on the company’s models acquired through the January 2022 acquisition of Percept.AI. It also utilizes OpenAI LP’s GPT-4 model, notable for powering the ChatGPT chatbot, whose release late last year ignited a virtual AI arms race among major tech companies.

Dozens of software companies have attempted to capitalize on the hype surrounding generative AI, which enables machines to interact with humans and respond in a nearly realistic manner by answering queries, locating information, conducting tasks, and more.

Atlassian Intelligence was developed utilizing large language models at the core of generative AI and operates by constructing “teamwork graphs” that depict the various types of work being performed by teams and their relationships. Atlassian says its open platforms let it incorporate context from third-party apps.

GPT-4, which has been trained on vast amounts of publicly available online text, will be able to assist teams in multiple ways, according to Atlassian, including accelerating work, providing immediate assistance, and fostering a shared comprehension of projects.

In the Confluence collaboration platform, employees can click on any unfamiliar term within a document to receive an explanation and links to other relevant documents. Additionally, users can write queries into a chat area and receive automated responses based on the content of documents uploaded to Confluence. Tell it to generate a summary of a recent meeting and include a link to the transcript, and it will immediately spew out a list of agreed-upon decisions and action items.

In addition, Atlassian Intelligence can compose social media posts regarding a forthcoming product announcement based on the product’s Confluence specifications. Meanwhile, software developers utilizing Jira can swiftly compose a test plan based on the system’s operating system knowledge.

Users of Jira may also utilize a virtual agent that automates support via Slack and Teams. The agent would be able to retrieve information from existing knowledge base articles to assist both agents and end users and summarize previous interactions for newly assigned support agents so they are promptly brought up to speed on an issue.

The ability of Atlassian Intelligence to translate natural language queries into Atlassian’s Jira Query Language is yet another interesting feature that should prove helpful to developers.

Holger Mueller of Constellation Research Inc. said, “AI is coming to software development — that is unavoidable, and Atlassian doesn’t want to be left behind. It’s a good move, infusing ChatGPT capabilities into Confluence and Jira, because anything that increases the velocity of software developers will be welcomed by enterprises. What will be interesting to see is which of the new features become the most popular and useful.”

Atlassian stated that customers must sign up for a waiting list to access the new features currently available in beta testing mode for its cloud-based products. Some of the new features, such as the virtual agent for Jira Service Management, will be included at no additional cost in Atlassian’s Premium and Enterprise programs.

According to Atlassian, new users who sign up for the beta can anticipate seeing them in the coming months.