Customer Experience Whitepapers

This guide explores the growing demand for high-performance, cost-effective AI infrastructure—which is being driven by trends like real-time personalization of the customer experience, advanced know...

While some people may fear AI will replace humans, the fact is that there will always be interactions that require the empathy and intuitive problem-solving skills of an agent.  What’s inside: ...

Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insight...

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

Businesses have turned to artificial intelligence (AI) to solve their greatest challenges. From enabling more accurate, faster diagnoses in healthcare to offering personalized customer experiences in ...

Get an in-depth look at how developers like you are using artificial intelligence (AI) to create the next generation of apps in the AI in Action Developer’s Guide. Explore three AI case studies—...