Customer Experience Whitepapers

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...

Brand loyalty was tough before, but it’s been even tougher in recent years. Competition has never been greater and since COVID, the bar has been raised significantly. If customer experienc...

Your login box is the front door for your customers, so it needs a seamless UX. But it’s also the first place hackers target when they’re looking to steal your data. A customer identity and amp; ...

In the decades since “cloud computing” first achieved buzzword status, its benefits have been widely proven. And now that the shift to both dynamic work environments and digitized .coms have rapid...

Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate abo...

Over the past two years, businesses accelerated efforts to digitize operations to accommodate remote interactions with customers and employees, offering services anywhere, at any time. Critical to ope...

This guide helps you: Leverage data to create more personalized experiences Smooth gaps to orchestrate fluid customer journeys Apply AI and automation to improve operations Disjointed customer jour...

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

For the second consecutive year, we conducted a study to examine the differences between what businesses thought about the customer experience they delivered and what customers experienced. The last y...

The standards for a best-in-class customer experience have shifted significantly, especially over the last two years due to the rise of nationwide shipping. Price has always been important to consu...