Customer Experience Whitepapers

As customers increasingly rely on web services, speed and dependability are crucial for their online experience — and your bottom line. With digital experience monitoring (DEM), your organization ca...

Due to the continous engagement of customers throughout the as-a-service offering life cycle, and based on each customer’s subscription term, the billing operations team has insights on how customer...

With the Three Pillars of Observability Get the most from your data with metrics, traces and logs. You may already be using observability tools, or are considering the best way t...

Eight out of 10 B2B companies say that an omnichannel strategy is critical to their future success.1 What is omnichannel commerce? If you sell through stores, distributors, marketplaces like Amazon or...

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney an...

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ h...

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...