Customer Experience Whitepapers

The global eCommerce market is expected to reach $4 trillion by 2020. Online shoppers that receive a compelling customer experience not only spend 140% more than their counterparts, but their digita...

The eCommerce marketplace today is overrun by automated bots. While some of these bots are good and perform useful services (like web crawlers for search engines), many are used for nefarious ends. No...

A trusted technology partnership requires an exceptional customer experience. That’s why we’ve built ours to encourage collaboration and community. Read this eBook to discover a different kind of ...

Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that cha...

Find out in this white paper, which explores popular customer service software options and offers advice on how to pick the right vendor for you...

Read this white paper to learn how using omnichannel support can help you handle increased inquiries during the holiday season, how to provide customers with the self-service they need, and how AI can...

B2B marketers need lead management applications that provide for a consistent experience along increasingly complex buyer journeys that cross between digital and human touchpoints. They need to shift ...

Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Su...

The State of Customer Experience 2020 Survey Report reveals breaking insights on Contact Center investment strategy, emerging channels and technologies, and the newest mission-critical KPIs. Execut...

Online communities are doing more than ever these days and organizations are increasingly recognizing that strategic value, with 88% of companies indicating that a community is critical to their missi...