Customer Experience Whitepapers

Adobe earned universally high customer satisfaction marks in virtually all areas that The Relevancy Group Measures. Each year, The Relevancy Group publishes “The Relevancy Ring,” a quantifiable...

Content and data are created equal in the eyes of the customer experience. Here are five ways you can use experience-centric data to deliver relevant experiences and add value to your content. Your...

While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENC...

Transaction laundering is a serious threat to the integrity of any merchant portfolio.  Illicit merchants pose as an innocuous business to trick you into approving them for a merchant account. Gambli...

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization’s customer experience strat...

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...