Analytics Whitepapers

Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to suc...

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

Companies that don’t understand their people risk falling behind. Analytics is no longer made up of isolated metrics to tell a data story. Instead, people analytics keeps your business agile and thr...

Learn about the marketing analytics trends impacting business growth. In this report, you will learn: The role marketers play in driving business growth The state of marketing analytics Key...

Toronto-based Uberflip is a content experience platform that empowers marketing and sales to create engaging, relevant content destinations quickly for every campaign, audience, and stage of the custo...

The threats and technology environments around us have changed radically. Security professionals lament that they must manage threats that originated in the 1980s, which means that old threats never l...

How marketing metrics and analytics can benefit you  The role of marketing is constantly evolving, and more than ever, marketing has to prove its impact on the success of the business. With increa...

Content is one of the best business tools at your disposal. When used correctly, it can help you achieve an array of goals — from building brand awareness to generating leads and boosting revenue. ...

Wondering how Uber Eats differentiates itself? With substantial reach, in-depth analytics capabilities and a smooth user experience, Uber Eats simply helps you do delivery better. With Uber Eats, r...