• The chatbots maker company plans to use the funds to work on the product base and reach new market levels.
  • They also plan to reach over 250 global brands using its solution across a number of industries, including telecom, travel, and utilities.

Inbenta, a platform provider for conversational Artificial Intelligence (AI) tools such as chatbots, knowledge management, and search, announced on January 11, 2023, that it has raised USD 40 million. The company plans on using the funds to build the product base and stretch it to new markets.

The funding round, led by Tritium Partners, brought the company’s total to USD 60 million. The company was established in 2011 and offers a conversational AI platform that uses natural language processing, allowing it to comprehend human speech and context so that it can respond quickly to questions with a high degree of accuracy.

The company’s tools are helping other businesses create tailor-made solutions that can improve communications and knowledge base searches that can open up company information for customers. Its products cross four primary services: Chatbots and Messenger, Knowledge, and search engine.

The Messenger and Chatbot are both AI chatbots that can be incorporated into a company’s communication channels, such as social media, Slack, Facebook, websites, and email, to connect with customers and respond to their customer service questions. In any case, where AI cannot reply to any of the questions or give a solution to the customer, it can escalate and turn it into a ticket for a human to respond.

The Knowledge and Search Engine systems are not chatbots but operate by giving a comprehensive methodology for using knowledge bases, information, and suggestions for building self-service among customers. Knowledge combines a mechanism to drive customers to frequently ask questions based on what they might need to know and even provide potential solutions based on what they type into contact forms. Search Engine improvises search using contextual understanding for better results and add autocomplete suggestions based on the requirements of the employees and customers.

Inbenta’s solutions can address customers in more than 35 languages. They’re designed to be configurable and deployable in seconds since they need virtually zero training.

Experts’ Talk

“Inbenta’s conversational AI is a game changer for any business that has to handle customer inquiries, whether simple questions or more complicated tasks,” said Chief Executive Melissa Solis.

“Inbenta represents the future of customer experience,” said Jordi Torras, chief innovation officer of Inbenta. “For over a decade, we’ve been optimizing our technology so that customers can be understood and responded to in a way that is helpful, genuine and, most importantly, achieves a quick and impactful resolution.”