Artificial Intelligence Whitepapers

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an intr...

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook....

Generative AI is all the rage, and for good reason. What used to take hours can now be done in minutes, and what used to take minutes can be done in seconds. Which is great for productivity in the rig...

In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments include FAQ web pages, chatbots, ...

In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments include FAQ web pages, chatbots, ...

It’s always been a challenge for contact center leaders to hire and retain the right people to ensure every customer call is answered in a timely manner. But times are changing and a new generati...

We asked ChatGPT, “Can you tell me 5 things to watch out for when accounting for intercompany transactions?” and followed up with “What steps should I take to ensure my company is ASC 842 compli...

Are you ready to unlock the transformative potential of generative AI in your business? Dive into our white paper, "Generative AI: Unleashing Innovation and Exploring its Impact," to see how this grou...

This ebook sets out how to enhance customer experience (CX) and employee experience (EX) using the power of cloud and AI, and shows how organizations are fostering innovation, improving business effic...

Learn how Tableau is leveraging generative AI to reimagine the future of data analysis and insight consumption at scale—so every person can unlock key business insights faster and smarter. In thi...